Return and Refund Policy

Last updated: October 2026

At Cosori Pro, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy carefully.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be returned within 30 days of the delivery date
• The item must be unused, in its original condition, and in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or altered
• Items returned after the 30-day return window
• Gift cards or promotional items

How to Initiate a Return

To start a return, please contact us at cosorikitchen@proton.me with the following details:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for return

Our team will review your request and provide you with return instructions within 2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at cosorikitchen@proton.me to arrange an exchange.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item sent).

Contact Us

If you have any questions about our return and refund policy, please contact us at cosorikitchen@proton.me. We're happy to assist!