Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to reach out to us at cosorikitchen@proton.me.

Orders & Shipping

Where do you ship to?

We currently ship to the United States (USA), United Kingdom (UK), Australia, New Zealand, and Canada.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–6 business days, so the total estimated time from order to delivery is 5–8 business days.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Use this to monitor your delivery status.

Do you offer free shipping?

Please check our website or promotions page for current shipping offers and thresholds.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please visit our Return and Refund Policy page for full details.

How do I initiate a return?

Contact us at cosorikitchen@proton.me with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, provided they haven't been processed yet. Please see our Cancellation Policy for more details.

Products

Are Cosori Pro products covered by a warranty?

Yes, our products come with a manufacturer's warranty. Please contact us at cosorikitchen@proton.me for warranty claims or support.

What should I do if I received a damaged or wrong item?

We're sorry to hear that! Please contact us immediately at cosorikitchen@proton.me with your order number and photos of the item, and we'll make it right.

Contact & Support

How can I contact customer support?

You can reach our support team anytime by emailing cosorikitchen@proton.me. We aim to respond within 1–2 business days.

Do you have a physical store?

We are an online-only store, but we're always just an email away if you need assistance!